5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the service that property managers want, but also often do not because of a lack of continuing quality management processes.
Safety guard companies are unlike any seller a property manager usually hires. If you employ a painter, you are able to see whether they are doing their jobs by looking at the walls. But when you employ a security guard business, how often can you determine whether the guard company is performing their job including running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your guards. In most instances they probably are, but it is important to employ a system of verification and quality management to make sure that issues associated with the lack of doing these jobs don’t begin to happen.
In this article we’ll discuss five (5) simple steps to improving your safety guard service and attaining what you imagine as your ideal office security guard.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they can begin working as security guards. If your state is one of those states, make sure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the sort of training that is being provided by your security provider and inquire does it look decent.
Additionally, is your security guard company performing background and drug screenings on all your guards until they send them to your own property? If they are, they should be supplying you with verifications. If not, why?
Another superb way to display whether the guard is a fantastic match for your house is to conduct a short”interview” to get a sense of the guard and to explain your expectations. This first conversation will tell you a lot on what to expect from this guard and it gives you a chance to ask another guard if you think it is essential.
Evaluate Guard Training
Though most security guard companies have an extremely thorough orientation that introduces each guard to the business itself, in several cases the shield’s orientation to his assigned land is not as complete. We predict the orientation for the assigned land”Site Specific Training”. Find out what your site specific training resembles:
• Does it happen at your premises?
• Just how long is each officer educated?
• Just how long does the security company double lender?
Determine the answer to every one of these questions and be certain they match what you believe is sufficient. You should even consider sitting in on your safety guard company’s orientation and also your site special training to acquire an understanding of what goes into preparing a guard to operate in your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard service. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to learn and better understand their duties. When the guards aren’t being supervised, they begin to feel their work is not important and they begin to find themselves as less of a region of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require on-site supervision, how does your security guard company remotely supervise its guards? Outside the Standard security company field supervisor spot checks, the two methods of remote supervision that prove most successful are:
If your guards must produce rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are in your premises. These monitoring systems permit the security guard business to track the log and time the activity of the guards while they are making rounds to several areas in your premises. Many Officer Tour Tracking Systems can create reports that enable the safety guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be provided with an abridged version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the safety guard provider provides a way of earning certain each guard is safe and alert. By having guards check-in frequently together with the safety guard business, at least each 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out just what is happening with your safety as you aren’t there. Through these inspections, be sure that you ask your safety guards questions regarding their responsibilities and duties to make sure they know their jobs. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be sure the consultant is not actually a security guard business. If so, your audit is guaranteed to turn up issues with your existing security guard business.